Privacy policy
Last updated: 6 November 2026
Invicta International Properties is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website or get in touch with us, what we do with it, and the rights you have over it.
We handle personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
Who we are
Invicta International Properties is the trading name of Invicta Investment Properties Ltd, a company registered in England and Wales (company number 11756627). Our registered office is Unit 20, The Circle, Queen Elizabeth Street, London SE1 2JE. Our London office is at 57 Southwark Street, London SE1 1RU, and our Dubai office is at 807 Al Manara Tower, Marasi Drive, Business Bay, Dubai.
We are registered with the Information Commissioner's Office (ICO) under registration number ZB512826. We are the "data controller" for the personal information described here, which means we decide how and why it is used. When we say "Invicta", "we", "us" or "our", we mean Invicta Investment Properties Ltd.
What information we collect
Information you give us. When you fill in a form on our website, request a brochure, sign up for our weekly opportunities email, or call, email or message us, we collect:
- your full name
- your phone number
- your email address
- the markets, developments or articles you are interested in, and whether you would like a brochure or a call
- anything else you choose to tell us, such as your plans or the type of property you are looking for
Our website chat. Our chat assistant answers common questions automatically from the information on our website. It does not use your messages to identify you. If you choose to talk to our team, we ask for your name, phone number and email, and your questions and the chat conversation are passed to our team through HubSpot, which runs our live chat and customer records.
If you go on to buy. To reserve and buy a property, developers and the authorities that register property sales need identity and payment details, such as a copy of your passport, your address and proof of funds. We only collect these when you are ready to buy, and we tell you at the time what is needed and why.
Please don't include sensitive details, such as health information or bank details, in our website forms. We don't need them to answer your enquiry.
Information collected automatically. When you visit our website, some technical information is shared automatically, such as your IP address, browser type and device, because our website host keeps standard server logs. We don't use this to identify you. If you agree to analytics or marketing cookies, we also collect information about how you use our website (see Cookies below).
How we use your information
We only use your information when the law allows us to. The table below sets out what we use it for and the legal reason we rely on.
| What we use it for | Our legal reason |
|---|---|
| Replying to your enquiry, sending the brochure or market information you ask for, and calling you back | Our legitimate interest in responding to people who contact us |
| Following up on developments or markets you have asked about | Our legitimate interest in following up on your enquiry |
| Helping you reserve and buy a property, and dealing with the developer and the authorities on your behalf | Taking steps you have asked for before entering into a contract, and carrying out that contract |
| Carrying out identity and anti-money laundering checks | Legal obligation |
| Sending our weekly opportunities email and news about new launches | Your consent, or, if you have bought or enquired with us before, our legitimate interest in telling you about similar properties (you can opt out at any time) |
| Measuring how our website is used, and showing our adverts on other websites | Your consent, given through our cookie banner |
| Running, securing and fixing our website | Our legitimate interest in keeping our website safe and working properly |
| Keeping records to meet legal, tax or accounting requirements | Legal obligation |
Where we rely on legitimate interests, we have weighed our interests against yours and only go ahead where your rights don't outweigh them.
Marketing
We only send you marketing emails, messages or calls about new launches and opportunities if you have asked for them, or if you have bought or enquired with us before and we gave you the chance to say no. Every email includes a link to unsubscribe, and you can also email info@invictaproperty.com and we will stop.
We will never sell or rent your details to anyone else for their own marketing.
Who we share your information with
We don't sell your personal information. We only share it where we need to, with:
- Our team in London and Dubai, so the right person can help you.
- Our website, email and customer database providers, who host our website and store our enquiries, emails and records on our behalf. Our customer records and live chat are run by HubSpot.
- Advertising and analytics providers, Google (Analytics and Ads) and Meta (Facebook and Instagram), only if you accept analytics or marketing cookies. See the cookies section below.
- Property developers, when you ask us to reserve or buy a property, so they can prepare your reservation and sale documents.
- Government and registration bodies, such as the Dubai Land Department or the equivalent authority in the emirate where you buy, which register property sales.
- Partners you choose to use, such as our currency partner Securas FX if you want help sending money abroad, and our letting partner GuestReady if you want your property managed. We only pass your details on if you ask us to.
- Professional advisers, such as our accountants and lawyers, where it is needed for their work and they are bound by confidentiality.
- Anyone we are legally required to share it with, such as HMRC, the police or a regulator.
- A buyer of our business. If Invicta, or part of it, is ever sold or merged, your information may be passed to the new owner, who can use it in the same ways as set out in this policy.
Everyone we share your information with is required to keep it secure and only use it for the reason we gave it to them.
Transfers outside the UK
We sell property in the United Arab Emirates and have a team in Dubai, so your information may be sent to and stored outside the UK, for example when our Dubai team helps you or when a developer prepares your reservation. Some of our service providers may also store information outside the UK.
Where that happens, we make sure appropriate protections are in place. For example, the country has been recognised by the UK government as offering adequate protection, or we use the UK's approved International Data Transfer Agreement or Addendum.
Cookies
Cookies are small files that a website stores on your device. We use them in three ways:
- Strictly necessary. These make our website work and remember your cookie choice. They are always on.
- Analytics. These help us understand how visitors use our website, such as which pages are viewed most, so we can improve it. They are only used if you accept them.
- Marketing. These let us measure our advertising and show you relevant adverts on other websites and social media. They are only used if you accept them.
When you first visit our website, a banner asks which cookies you are happy for us to use. You can accept all, reject all non-essential cookies, or choose by type. You can change your choice at any time using the Cookie settings link at the bottom of every page.
| Name | Type | What it does | How long it lasts |
|---|---|---|---|
| invicta_cookie_consent | Strictly necessary (stored in your browser) | Remembers your cookie choice so we don't ask again on every page | 12 months |
| invicta_chat | Strictly necessary (stored in your browser) | Keeps your chat with our assistant open as you move between pages | Until you close the browser tab |
| messagesUtk, hs-messages-is-open, hs-messages-hide-welcome-message | Strictly necessary, set by HubSpot only if you start a live chat with our team | Keep your live chat conversation and its open or closed state | Up to 13 months |
| _ga, _ga_* | Analytics, set by Google Analytics | Count visits and see which pages are used, without telling us who you are | Up to 2 years |
| __hstc, hubspotutk, __hssc, __hssrc | Analytics, set by HubSpot | Recognise a returning visitor, and link the pages they viewed to an enquiry they send us | From the end of the visit up to 6 months |
| _gcl_au, _gcl_aw | Marketing, set by Google Ads | Tell us when someone who clicked one of our Google adverts sends us an enquiry | Up to 90 days |
| _fbp | Marketing, set by Meta (Facebook and Instagram) | Measure our Facebook and Instagram adverts and show them to relevant people | Up to 90 days |
Analytics and marketing cookies only load after you accept them. If you accept marketing cookies and send us an enquiry, we also share your email address and phone number with Google in a scrambled (hashed) form, so Google can tell us which of our adverts led to it. If you start a live chat without accepting analytics or marketing cookies, we tell HubSpot not to track you.
You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, parts of the website may not work.
How long we keep your information
We only keep your information for as long as we need it for the reasons above:
- Enquiries are kept while we are in touch with you about them, and for up to two years after our last contact, so we can pick up where we left off if you come back to us.
- Buyers' records, including identity checks, are kept for as long as needed to complete the purchase and handle any aftercare, and then for up to six years to meet legal, tax and anti-money laundering requirements.
- Marketing, if you have signed up, until you unsubscribe.
We may keep information for longer if there is a complaint or a legal dispute.
How we keep your information safe
Our website uses an encrypted (HTTPS) connection, access to our inboxes and records is limited to the people who need it, and our service providers are required to protect your information too.
No method of sending information over the internet is completely secure, so we can't guarantee the security of information while it is on its way to us. Once we receive it, we take appropriate steps to protect it from loss, misuse or unauthorised access.
Your rights
Under data protection law, you have the right to:
- Access: ask for a copy of the personal information we hold about you.
- Correction: ask us to correct anything that is wrong or incomplete.
- Erasure: ask us to delete your information where there is no good reason for us to keep it.
- Restriction: ask us to limit how we use your information in certain situations.
- Objection: object to us using your information where we rely on legitimate interests, including for marketing.
- Portability: ask us to send your information to you or another organisation in a commonly used format, in certain situations.
- Withdraw consent: where we rely on your consent, such as for cookies or our newsletter, you can withdraw it at any time.
To use any of these rights, email info@invictaproperty.com. There is no charge, and we will reply within one month. We may need to confirm your identity before we act on a request.
Links to other websites
Our website links to other websites, such as Trustpilot, developers' websites and social media. They have their own privacy policies and we are not responsible for how they use your information. Please check their policies before sharing any details with them.
Making a complaint
If you are unhappy with how we have handled your information, please contact us first at info@invictaproperty.com and we will do our best to put it right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time, for example if we start using a new service or the law changes. The latest version will always be on this page, with the date it was last updated at the top.
Contact us
Invicta Investment Properties Ltd, trading as Invicta International Properties
57 Southwark Street, London SE1 1RU
Email: info@invictaproperty.com
Phone: 020 3400 9936